Place an Order
Register and log in at the login page, and then you could start shopping at “LA MUE”. Please kindly make sure to select the correct option (e.g. size, color and quantity ) of the items before checking out your cart. You will receive the confirmation email automatically sent by our system once the order is established.
Our online store includes in stock and pre-ordered items. There is a waiting period for pre-ordered items between 10 and 20 business days. The shipment of order is sorted by time of payment. When you purchase both in stock and pre-ordered items, we will dispatch all the items together.
Return and Exchange
We accept free return within 7 days of delivery date. If the returns do not reach the free shipping threshold, the shipping fee will be deducted from the refund. Also, if it does not reach the discount threshold, the others will be restored to the original price. In case of receiving the defective goods, please contact us. We sincerely apologize for any defects of our products. Meanwhile, we will arrange the exchange or return as soon as possible. We do not provide exchange services. You can return the original merchandise for a refund and to place a new order online at any time for the replacement, but we can not guarantee that all products will be available. Please note that we will not refund any duties or taxes paid to customs. All returned and exchanged items must be unused, unwashed, unsoiled and undamaged. In addition, the labels should be intact. Please return the items accompanied by the original packaging. Kindly note that final sale items are not eligible for a return.
Below situations are unacceptable as defective products：
1. manually caused damages
2. color deviation
3. stains below 0.5cm
4. measurement tolerance in ±2cm
5. slightly unstitched
6. unopened button hole
7. excessive thread end
Please contact us if you need any assistance with our return services.
Out of Stock
The customer service will send the notification immediately if there is any out-of-stock items. The amount of out-of-stock items will be refunded to your account according to the payment method you used. We will apply the refund within 7 days.
1. Bank transfer
2. Credit card payment
1. 7-11 pick up only
2. Domestic delivery
3. International delivery